If you’d wish to return an item to KAELV.com please follow the instructions below within 30 days of delivery. Safely pack the items within the first packaging that came with the merchandise All Products must be returned in fitness. If the Products received is broken, please contact Customer Service.

Contact us for Returning Instructions:

Customer Support 24/7

📞 PHONE: +1 (903) 698-7098

📧 MAIL: Contact@KAELV.com

Shipments must be pre-dispatched employing a traceable method like USPS or insured mail.

Please note:
Customers does not need to charge a fee to return the products to us. Shipping and handling charges and other fees are reimbursed. We cannot accept cash payments on delivery. You’d wish to provide a legitimate tracking number when filling out the return form for your return to be processed successfully.
Regular products are often returned for a refund, replacement, or a credit hold.

Once the Execution Center has received and confirmed your return (usually within 72 hours of receipt), you’ll receive an email confirming that your return is complete. If there is a refund, it is getting to be issued within 7 days. Please note that, relying on the financial institution, it’ll take another 3-5 working days for the credit to be credited to your account.

Have any questions?

KAELV.com Team is happy to help!
Email us at: Contact@KAELV.com

REFUND POLICY

Returns

We understand that there are times you’d possibly not like your Products product, which we provide a 30 day window to return your product for a refund if in unused and excellent condition. If you’d wish to return your item, there is a no restocking fee, you’d wish to contact us at Mail: Contact@KAELV.com
before returning the item for return instructions

Exchange
so on exchange a product please contact us at

Mail: Contact@KAELV.com which we’ll process the exchange a $0 restocking fee may apply

Defected
If you discover your order is flawed you’d wish to contact us at Mail: contact@KAELV.com with photos of the Products product (no need to return the item) we’ll immediately send a replacement Products

Not as described or wrong Product
If you discover your order is flawed you’d wish to contact us at Mail: contact@KAELV.com with photos of the merchandise we’ll provide a return shipping label once it’s tracking we’ll ship a replacement Products immediately

Change of mind:
Change of Mind isn’t acceptable.

Cancel order
we usually ship immediately the orders

Therefore if you’d wish to cancel your order please contact us immediately will send a involve participation by the processing department but we’ll not guarantee however you will always return the order once you received

*All refunds are getting to be issued after receiving the returned product and inspected it’s getting to take up to 7 days to reflect in to your bank account we actually try hard to make our customers satisfied.